Support &Requirements

What your store needs to run SovereignDMS, and how to reach us when you need a hand.

Gateway computer

One always-on Windows computer in your building runs the SovereignDMS gateway.

An edition of Windows that includes Hyper-V, such as Windows 10 or 11 Pro, or Windows Server. Setup can switch Hyper-V on for you.

Hardware virtualization turned on in the computer’s firmware settings.

At least 8 GB of RAM. More helps busier stores.

At least 50 GB free on the drive that will hold the gateway.

Kept powered on and connected, with someone who can approve Windows administrator access during setup.

A few one-time settings on your dealership router.

Needed for updates, encrypted backups, and reaching the store from outside the building.

The gateway computer connected to the dealership network.

A reserved address for the gateway and one local DNS entry. Setup shows exactly what to enter.

Staff use whichever of these suits the job.

For Windows computers on the dealership network.

A current version of Chrome, Edge, Safari, or Firefox.

iOS 15.1 or later.

Android 8.0 or later.

Supported Yealink desk phones. Ask us about your models before you buy.

These are the minimums setup checks for. They are not a sizing guarantee for every store; tell us about yours and we will help you choose.

Setup questions, hardware choices, or something not working right. We answer every message.