Every Department.One Sovereign System.

Sales, CRM, F&I, service, parts, phones, messaging, AI, and accounting, all running on infrastructure that answers to your dealership.

CRM & Leads

Every lead worked, and every salesperson treated fairly.

Lead distribution: Web leads rotate fairly and phone leads go to whoever answers first, with the record of who got what.
Clash protection: Taking over a customer someone else is working needs a manager’s yes.
Tasks & follow-ups: Due-today tasks, test drives, and appointment shows tracked for every salesperson.
Walk-in ID scan: Scan a driver’s license at the desk to start or match the customer record.
Facebook lead ads: Leads from your Facebook lead forms flow straight into the CRM.

From desk to funded deal without leaving the system.

Deal desking: Payment, trade, and term scenarios worked side by side, with live math your desk can trust.
Credit applications: Applicant data, including Social Security numbers, encrypted at rest.
eContracting & eVault: Signed retail contracts held in a vault designed for UCC 9-105 control.
F&I menu: Present protection products as a clear menu and record what the customer chose.
In-house financing: Buy-here-pay-here loans with a full servicing ledger, statements, and payment history.

Know every unit, and put it in front of buyers.

Vehicle intelligence: VIN decode and open-recall lookups on every unit, straight from NHTSA data.
Inventory syndication: Feed listings to your marketplaces and partners, with per-partner access you control.
Developer portal: Approved vendors build against documented APIs and a sandbox, and reach live data only with your approval.

From booking to bay to back in the customer’s driveway.

Repair orders: Write, check in, and close ROs with a full visit log, inspections, and recommendations.
Tech workbench: Technicians see their queue and run a job clock on each RO.
Online service booking: Customers book from your website into real open slots in your service lane.
Parts inventory & requests: Bins, stock levels, reorder points, and tech parts requests in one place.
Parts quotes: Quotes given to callers are filed on their open repair order.
Pickup & delivery: Routed runs batched together so drivers spend less time on the road and more time on work.
Live dispatch board: Quotes at booking time and one authoritative board everyone sees update in real time.
Customer location: Customers share their location in a tap; addresses get more accurate every run.

Every conversation with a customer, in one place.

Text & email: Text and email customers from their record, with the full thread kept on file.
Website chat: Chats from your website arrive encrypted to the dealership and route to the right department.
Staff chat: Team messaging between staff, end-to-end encrypted.
Voicemail: Department and personal voicemail boxes, reachable from desktop and mobile.

One tag on your website, connected to the store.

Lead capture: Website forms land in the CRM as leads, ready to work.
Service scheduler: An online booking widget for your site that fills your service lane directly.
Web chat: Your website chat runs through SovereignDMS, not a separate vendor inbox.
Site activity: See what visitors are looking at on your site, alongside the rest of the store.

A full phone system built in, not bolted on.

Business phone system: Inbound, outbound, IVR, and operator menus run by your dealership.
Softphone everywhere: Take calls in the desktop app, the browser, or on mobile, and on supported desk phones.
Screen pop & click-to-call: The customer record opens as the phone rings; one click dials any number.
Call quality monitoring: Every call graded automatically, so problems surface before customers notice.

An assistant that knows your store.

Ask, then act: Open repair orders, page staff, or look up customers in plain language.
Private by design: Your store’s data is not used to train anyone’s AI model.
Store insight: Walk-in trends against weather, market activity, and competitor locations on a drive-time map.

Money in, money tracked, ledger kept in-store.

Accounting workbench: Cash, receivables, payables, deal jackets, and a month-end close checklist in one workspace.
Payment processing: Take card payments at the counter through a built-in processor connection while your ledger stays in-store.
Payroll & payouts: Run payroll and one-off payouts from the same workspace.
Loan servicing: In-house loan balances, schedules, and payments in the same accounting workspace.
Clear billing: One plan sized to your store. Going over a limit sends a notice, never a shutdown.

Sovereignty is not a slogan. It is the architecture.

Your data, your control: Your records stay under your dealership’s control, with encrypted off-site backups and exports you control.
Role-based access: Permissions grouped into clear roles, visible on every profile, with no hidden admin bypass.
Undo & audit trail: Every major action is logged and attributable, and the important ones can be undone.
Continuous backups: Encrypted backups taken continuously, so the store can be restored to a recent moment.
Safety alerts: Panic and incident alerts reach the right people on desktop and mobile.

Your store in your pocket, securely.

Mobile app: Paired phones work securely in the store and anywhere else.
Device management: Desk phones found, updated, and kept on current firmware automatically.
Desk presence: Phones near a workstation can signal who is at their desk.
Network shield: Built-in ad and tracker blocking across your store network and mobile devices.
Automatic updates: SovereignDMS stays patched and current without anyone touching a server.

The small things a dealership runs on.

State forms: Official state forms kept current and ready to fill.
Printed supplies: Order forms and supplies printed with your dealership’s name and terms.
Weather alerts: National Weather Service alerts for your area, right on the dashboard.
Fleet fuel economy: Track the vehicles each department runs, with EPA fuel economy.